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User Management

Neebo Administrators can access the user management page where they can view all users in their Neebo instance, add new ones, edit user information, and deactivate or reactivate users.

Open the user management page by navigating to "<yourorganization>.neebo.ai/admin/users" or by clicking on your user icon in the top right of any page in Neebo and selecting the "Admin Panel" option. Contact Neebo support if you are taking over as Neebo Admin and and do not see the "Admin Panel" option under your name or if you receive an error when opening the admin page.

The list of Neebo users includes all active accounts and all deactivated users. Only active users count against the number of licensed seats for your organization's Neebo. A counter above the list of user names shows both the total number of users and the number of available seats you have remaining to add or reactivate users.

Click any of the columns in the user list to sort by that column. Click the same column again to reverse the sort order.

Add user#

Add a user to Neebo by clicking the 'Add new user' button button. The dialog that opens will ask for a username, first name, last name, and email address. All these fields are required.

  • Username
    • must be unique
    • cannot be changed after the user is created
    • can only contain the following lowercase characters: abcdefghijklmnopqrstuvwxyz0123456789_-.
  • Email address
    • must be unique
    • must come from one of the domains that were whitelisted as part of your Neebo configuration. Talk to Neebo support if these need to be adjusted.

Once you enter all the information and click 'OK' button, the new user will be created in Neebo. They will receive an email to confirm their email address and set their account password. Note that this email will be from Neebo's internal "keycloak" system so users may want to search their mailboxes for "keycloak" if they are having trouble locating the welcome email.

If your 'Add new user' button button is greyed out it means you are already using all the available seats in your organization's Neebo license. You cannot add new users unless you deactivate an existing user to free up a spot or talk with Neebo support about increasing your number of seats.

Edit user information#

Edit a user by clicking the 'Context menu' button button to the right of their name and selecting the "Edit" menu option. Make any changes you need in the dialog that opens then click 'OK' button to save your changes. First name, last name, and email address can be edited.

Deactivate user#

Users cannot be deleted from Neebo but their accounts can be deactivated. Deactivated users cannot log in to Neebo and do not count against your number of licensed users. All work they have done in Neebo will remain in place and their user name will be flagged inside Neebo with a "Deactivated" indication.

Deactivate a user by clicking the 'Context menu' button button to the right of their name and selecting the "Deactivate" menu option. A dialog will ask you to confirm that you want to deactivate the chosen user. When you click 'Deactivate' button in that dialog the user will be deactivated.

Deactivated users cannot be added as collaborators on Workspaces but they will not be removed from workspaces they were on previously and they will still be listed as the owner for any assets they owned while active. Deactivated users can be reactivated and begin working where they left off.

Reactivate user#

Reactivate a user by clicking the 'Context menu' button button to the right of their name and selecting the "Activate" menu option. A dialog will ask you to confirm that you want to reactivate the chosen user. When you click 'Reactivate' button in that dialog the user will be reactivated. An error will appear if reactivating the user would take you beyond the number of licensed users for your organization's Neebo.

Reactivated users retain ownership of all their old assets and can immediately log into Neebo using their old password.